TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES (USE OF GLOBAL COMPLIANCE GUIDE)
Our contacts: +44 (203) 868-3175
e-mail: support@globalcomplianceguide.com
postal address: Narva mnt 13, Tallinn, 10151, Estonia
1. GENERAL PROVISIONS
1.1 Edition effective since: September 24, 2024.
1.2. DISCLAIMER:
Thank you for selecting Acumen. These Terms of Use (also “Terms”) describe our commitments to you, and your rights and responsibilities when using our Services. Please read them carefully and reach out to us if you have any questions. By using Acumen services, you are consenting to the practices described in these Terms of Use. If you don’t agree to these Terms, please don’t use our services.
We hope that our Services will be helpful for you. We offer an online database dedicated to the process of employment made as a website with a personal cabinet. We reserve our right to develop new products to meet Customers’ needs and provide benefits from digital solutions.
We may amend these Terms from time to time, and you are highly recommended to regularly review them.
By continuing to use this website/our service, you agree that you will not use any of the information obtained from the Database , including the information of databases, for the purposes of making any financial or formal decisions.
1.3. DEFINITIONS
The following definitions and rules of interpretation apply in this agreement.
“We” or “we” (“our”, “us”, etc.) or “Acumen” – (as defined below) adopted these terms of use, we operate the website , offering you the “Database” (as defined below). We are Acumen International OU, a company organized under the laws of the Republic of Estonia, with the following registered address: Narva mnt 13, Tallinn, 10151, Estonia, and trading under the Acumen International and Express Global Employment™ trademark.
“You” – references in these Terms to “Customer”, “you” or “your” are references to individuals who use the Website, Database and Service. If you are entering into this Agreement on behalf of a company, business or other legal entity, or individual, you represent that you have the authority to bind such entity/individual and its affiliates to this Agreement, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and may not use the Services. The Website, Database and Service are not intended for children and we do not knowingly collect personal data relating to children.
“Database” – is an online database dedicated to employment process, with included next per-country information:
- Country profile
- Options of doing business in country
- Taxation
- Employment regulation
- Emigration procedure for expatriate employees.
“Service” – is a service for providing “Database”. These Terms govern your access to and use of the products and services we provide through website at https://globalcomplianceguide.com/.
“Deliverables” – any output of the Services to be provided by the Acumen to the Customer and any other documents, products and materials provided by the Acumen to the Customer in relation to the Services.
1.4. OUR AGREEMENT WITH YOU
Our contract. These Terms of Use (hereafter also – “Terms”) apply to the order by you and supply of Services by us to you. By accessing or using any part of our Services, you agree to be bound by all of the Terms and all other operating rules, policiesand other procedures that we may publish via the Services from time to time (collectively, the “Agreement”).
Changes. You also agree that we may automatically change, update, or add on to our Services, and this Agreement will apply to any changes. Acumen may introduce pop-up notification, email or Online Cabinet notice on such change which may have immediate effect. The Customer confirms its awareness and consent to changed Terms by continuing access to the user interface of the Database upon change of Terms of Use. By using the Service, Customer accepts these terms and conditions in full. If Customer disagrees with these terms and conditions or any part of these terms and conditions, Customer must not use this Service. If any change to this Agreement is not acceptable to you, your only remedy is to stop using the Services.
Excluding any other terms. Any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, – are inapplicable; You also acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in writing or online on the website. Acumen reserves all rights not expressly granted to you in this Agreement. Interpretation rules are defined below in Clause 12.4.
2. ACCESS TO THE DATABASE
Currently, the use of the Service is free of charge. However, we reserve the right to introduce subscription plans and pricing tiers in the future. We will notify users of any changes to the pricing structure in advance. In such an event, the provisions herein concerning Fees, Billing, and Subscription Plans shall become applicable as appropriate.
3. ACUMEN’S RESPONSIBILITIES
3.1. Acumen shall use reasonable endeavors to supply the Services in accordance with this agreement in all material respects. If we believe your account has been compromised, we may suspend or disable it.
3.2 Acumen shall appoint a manager for the Services or other customer care solution.
3.3. If Acumen’s performance of its obligations under this agreement is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, then, without prejudice to any other right or remedy it may have, Acumen shall be allowed an extension of time to perform its obligations equal to the delay caused by the Customer.
4. CUSTOMER’S OBLIGATIONS
4.1. The Customer shall:
(a) be responsible on using account (including access credentials), provide us with complete and accurate information and to keep the information current so that we can communicate with you about your account;
(b) use the Database in accordance with the instructions from time to time;
(c) comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding receipt of Service, availing us to deliver Service to you, receiving Deliverables, online conduct and acceptable content, privacy, data protection, the transmission of technical data exported to/from the United States, EU/EEA, or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, false advertising, sanctions and export control laws);
(d) not overburden or interfere with our systems or impose an unreasonable or disproportionately large load on our infrastructure, as determined by us in our sole discretion; not send spam or bulk unsolicited messages; not interfere with, disrupt, or attack any service or network; not create, distribute, or enable material that is, facilitates, or operates in conjunction with, malware, spyware, adware, or other malicious programs or code; not involve reverse engineering, decompiling, disassembling, deciphering, or otherwise attempting to derive the source code for the Services or any related technology that is not open source;
(e) not involve renting, leasing, loaning, selling, or reselling the Services or related data without our consent.
5. CHANGING TERMS AND PAYMENTS (This clause becomes effective upon the introduction of fees by Acumen)
5.1. Fees and Subscription plans. Once the fees and subscription plans are introduced, you represent and warrant to Acumen that payment information (such as your credit card, or other payment instrument) is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. In the event you owe Acumen any amounts related to your licensing of the Services, Acumen reserves the right to seek collection of any amount unpaid.
To ensure uninterrupted service, automatic payment charges will be automatically renewed. This means that unless you cancel a paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to use any payment information we have on record for you, or invoice you (in which case payment is due within payment period indicated in invoice) to collect the then-applicable subscription fee as well as any taxes. By default, your paid Services will be renewed for the same interval as your original subscription period, so for example, if you purchase a one-year Subscription Plan, you’ll be charged each year for access for another 12-month period. We may charge your account up to one month before the end of the subscription period to make sure billing issues do not disrupt your access to our Services. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. If you’ve purchased access to multiple services, you may have multiple renewal dates. You are entitled to cancel auto renew.
5.2. Changes by Customer. Customer may change Subscription plan by emailing Acumen upon a 3-day advance notice. In the event of changing the subscription plan, further invoices and/or charges, as well as respective payments will be adjusted.
5.3. Changes by Acumen. Acumen has the right to review the pricing with effect to the future unpaid periods (month, year, other), provide discounts, special offers and best deals, as may be announced by Acumen in emails or public web sources (official website) occasionally. As permitted by law, you accept the new price by continuing to use the Database after the price change takes effect or may cancel the Subscription at any time.
5.4. Suspending service if unpaid. Acumen may (but is not obliged to) suspend the provision of the services if any amount due to be paid by the Customer to Acumen under this Agreement is overdue. However, Acumen may extend service delivery waiting for payment. Acumen may deliver email advance notice on need to pay for the service and/or notice that payment has become overdue.
5.5. Overdue payments. If the Customer does not pay proper amount due to Acumen under this Agreement, Acumen may suspend service.
5.6. Invoices. Acumen shall invoice the Customer for the Charges at the intervals specified in Subscription plan or this Agreement. The Customer shall pay each invoice submitted to it by Acumen within 3 (three) days of receipt to a bank account nominated in writing by Acumen from time to time, unless longer payment period is indicated in the invoice. Invoices may contain instructions or other information regarding VAT. Invoices shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
“VAT” – value added tax or any equivalent tax chargeable in Estonia or elsewhere.
6. INTELLECTUAL PROPERTY
6.1. “Intellectual Property Rights” – patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer Database , database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in future in any part of the world.
6.2. IP is not transferred. Nothing in this Agreement shall operate to assign or transfer any Intellectual Property Rights from Acumen to the Customer, or from the Customer to Acumen, unless otherwise is explicitly agreed upon. The access and use of the Database do not constitute any ground for any intellectual property entitlement of Customer neither relating to the objects created as a result of such use or access, nor to the objects already existing in the Database.
6.3. IP restrictions. Customer does not have a right to a physical copy of the Database used. The Customer must not use the Database in any way that causes, or may cause, damage to the Database (such as impairment of the availability or accessibility of the Database) as well as to Acumen or its clients. The Customer must not: use the Database in any way or with the purpose that is unlawful, illegal, fraudulent or harmful; or allow unauthorized access of use of Database; access (reverse engineer, decompile, disassemble etc.) or utilize (be it copying, amending or any other form) the code of the Database (including object code, intermediate code and source code). Customer must not: republish material from the Database or website (including republication on another website); sell, rent or sub-license material from the Database or website; show any material from the Database or website in public; reproduce, duplicate, copy Database , or otherwise exploit Database beyond acceptable use; edit or otherwise modify any material on the website; or redistribute material from Database or website except for content specifically and expressly made available for redistribution.
6.4. IP infringement remedies. Acumen collects data related to unauthorized use of its Database, including personal data. Any unauthorized user, be it of Customer or of its affiliates, of Acumen’s Database is hereby informed and consents to such collection of data, as well as its transmission and use for anti-piracy purposes. Acumen reserves its right to apply IP infringement remedies worldwide.
6.5. User Content. By sharing, submitting or uploading any of your data, feedback, suggestion, comments, or ideas (“User Content”) in any way, you grant Acumen a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative of works, display, and perform your User Content in any legal manner for our sole benefit, including the future modifications of the Sites, other products or services, and in advertising and marketing materials. You acknowledge and agree that you are solely responsible for all the User Content that you make available through Acumen. Accordingly, you represent and warrant that: (a) you have all rights, licenses, consents, and releases necessary to grant Acumen the required rights to disseminate any User Content, (b) neither your User Content nor your posting, uploading, publication, submission, or transmittal of this User Content or Acumen’s use of your User Content will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
6.6. Customer reference. Acumen reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on Acumen’s website and in other communication with existing or potential Acumen customers. To decline Acumen this right you need to email us stating that you do not wish to be used as a reference.
6.7. Acumen:
(a) warrants that the receipt, use and onward supply of the Services and the Deliverables by the Customer shall not infringe any rights of third parties to the extent that infringement results from copying;
(b) is liable subject to Limitation of liability terms;
(c) shall not be in breach of the warranty under clause 6.7(a), and the Customer shall have no claim under the indemnity under clause 6.7(b), to the extent the infringement arises from:
(i) the use of the Customer Materials in the development of, or the inclusion of the Customer Materials in any Deliverable;
(ii) any modification of the Deliverables or Services, other than by or on behalf of Acumen; and
(iii) compliance with the Customer’s specifications or instructions, where infringement could not have been avoided while complying with such specifications or instructions and provided that Acumen shall notify the Customer if it knows or suspects that compliance with such specification or instruction may result in infringement.
6.8. The Customer:
(a) warrants that the receipt and use of the Customer Materials in the performance of this agreement by Acumen, its agents, subcontractors or consultants shall not infringe the rights, including any Intellectual Property Rights, of any third party; and
(b) shall indemnify Acumen in full against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Acumen or arising out of or in connection with any claim brought against Acumen, its agents, subcontractors or consultants for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of, or in connection with, the receipt or use in the performance of this agreement of the Customer Materials.
6.9. Notice and settlement
If either party (the Indemnifying Party) is required to indemnify the other party (the Indemnified Party) under this clause, the Indemnified Party shall:
(a) notify the Indemnifying Party in writing of any Intellectual Property claim (IPRs Claim);
(b) allow the Indemnifying Party, at its own cost, to conduct all negotiations and proceedings and to settle the IPRs Claim, always provided that the Indemnifying Party shall obtain the Indemnified Party’s prior approval of any settlement terms, such approval not to be unreasonably withheld;
(c) provide the Indemnifying Party with such reasonable assistance regarding the IPRs Claim as is required by the Indemnifying Party, subject to reimbursement by Acumen of the Indemnified Party’s costs so incurred; and
(d) not, without prior consultation with the Indemnifying Party, make any admission relating to the IPRs Claim or attempt to settle it, provided that the Indemnifying Party considers and defends any IPRs Claim diligently, using competent counsel and in such a way as not to bring the reputation of the Indemnified Party into disrepute.
7. DATA PROTECTION
7.1. Both parties will comply with all applicable requirements of the Data Protection Legislation.
7.2. For more rules, please refer to the relevant Privacy Policy.
8. CONFIDENTIALITY
8.1. Each party undertakes that it shall not at any time during this agreement, and for a period of three years after termination of this agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as
(a) to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this agreement. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
8.2. No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.
9. LIMITATION OF LIABILITY
9.1. The liability of Acumen according to the Agreement shall be limited to the one-time amount fee which was paid for last activated month/year period, depending on the Subscription Plan. In no event shall Acumen be liable to Customer for indirect, incidental or consequential damages, including, but not limited to loss of use, loss of data, loss of production, loss of interest and loss of profit, arising out of, resulting from or incident to the performance or non-performance of the Services. Acumen shall only be liable for any damage incurred by Customer in case of gross negligence or intent of Acumen.
9.2. We make every reasonable effort to ensure the accuracy of the information presented on the website. However, the information and materials provided on the website are for general informational purposes only and should not be considered as individual professional advice. The website content does not constitute a recommendation regarding any actions.
For making final decisions based on the information provided on the website, we strongly recommend seeking individual consultation from qualified local professionals (depending on the required jurisdiction).
We do not bear responsibility for decisions made based on the information we provide. Customers are solely responsible for interpretation and usage of the provided materials, as well as for any decisions based thereon.
9.3. Security disclaimer. The Customer acknowledges that complex Database is never entirely free from security vulnerabilities; and subject to the other provisions of this Agreement, Acumen gives no warranty or representation that the Database will be entirely secure. Acumen shall not be liable to the Customer in respect of any loss or corruption of any data or Database providing that this Clause shall not protect Acumen unless it has fully complied with its relevant obligations under this Agreement.
9.4. Notice period. Unless the Customer notifies Acumen that it intends to make a claim in respect of an event within the notice period, Acumen shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of its having grounds to make a claim in respect of the event and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
9.5. The limitations and liability terms set forth above are fundamental elements of the basis of the bargain between Acumen and you. Acumen would not be able to have provided the services without such limitations.
10. TERMINATION
10.1. Validity period. See above.
10.2 . Cancelling subscription by Customer. The Customer may cancel their subscription at any time and their subscription will remain active for the duration of the period for which Customer had paid the services. In case of cancellation of specific Subscription plan, previously paid amounts are not refundable. Cancellation of the subscription does not entail the Termination of the Agreement, unless directly requested by the Customer otherwise.
10.3. Early termination of Agreement by Customer. The Customer may terminate the agreement in whole upon 30-day advance notice. Amounts paid are not refundable in case of cancellation of specific Subscription plan.
10.4. Early termination of Agreement by Acumen. Acumen may terminate this Agreement by giving the Customer at least 30 days written notice of termination. Acumen must refund to the Customer any Charges paid by the Customer to Acumen in respect of services that were to be provided to the Customer after the termination of this Agreement, without prejudice to the parties’ other legal rights.
10.5. Early termination of Agreement by Acumen for breach by Customer. Acumen may terminate this Agreement immediately by giving email notice of termination to the Customer if the Customer commits a material breach of this Agreement.
10.6. Termination by either Party. Subject to applicable law, either party may terminate this Agreement immediately by giving written notice of termination to the other party if the other party: (1) is dissolved; (2) ceases to conduct all (or substantially all) of its business; (3) is or becomes unable to pay its debts as they fall due; (4) is or becomes insolvent or is declared insolvent; (5) as a result of illness or incapacity, becomes incapable of managing his or her own affairs; (6) is the subject of a bankruptcy petition or order.
10.7. Survival.
(a) Upon the termination of this Agreement, the specific provisions of this Agreement shall survive: inter alia, related to interpretation, Intellectual property rights, Confidentiality, Limitation of liability, Consequences of termination, Waiver, Severability, Force-majeure, Governing law, Dispute resolution.
(b) Termination or expiry of this agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry.
10.8. Consequences of termination
On termination or expiry of this agreement:
(a) the Customer shall immediately pay Acumen all of Acumen’s outstanding unpaid invoices and interest and, in respect of the Services supplied but for which no invoice has been submitted, Acumen may submit an invoice, which shall be payable immediately on receipt;
(b) the Customer shall not use or access Acumen’s Database provided under this agreement;
(c) the specific clauses shall survive.
11. FORCE MAJEURE
11.1. Acumen shall not be liable to the Customer in respect of any losses arising out of a Force Majeure Event. If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under this Agreement (other than any obligation to make a payment), that obligation will be suspended for the duration of the Force Majeure Event. Party that becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in that party performing any obligation under this Agreement, must: (1) promptly notify the other; and (2) inform the other of the period for which it is estimated that such failure or delay will continue. A party whose performance of its obligations under this Agreement is affected by a Force Majeure Event must take reasonable steps to mitigate the effects of the Force Majeure Event.
11.2. Force Majeure Event means any circumstance not within a party’s reasonable control including, without limitation:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary license or consent;
(f) collapse of buildings, fire, explosion or accident; and
(g) interruption or failure of utility service.
11.3. Provided it has complied with clause 11.1-11.2, if a party is prevented, hindered or delayed in or from performing any of its obligations under this agreement by a Force Majeure Event (Affected Party), the Affected Party shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly. The Affected Party shall:
(a) as soon as reasonably practicable after the start of the Force Majeure Event but no later than 30 days from its start, notify the other party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under the agreement; and
(b) use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations.
11.4. If the Force Majeure Event prevents, hinders or delays the Affected Party’s performance of its obligations for a continuous period of more than 6 weeks, the party not affected by the Force Majeure Event may terminate this agreement by giving 4 weeks written notice to the Affected Party.
12. MISCELLANEOUS
12.1. Severability. If any provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of this Agreement will continue in effect. If any unlawful and/or unenforceable provision becomes lawful or enforceable if part of it is deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that contradicts the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
12.2. Assignment. Acumen may transfer, sub-contract or otherwise deal with its rights and/or obligations under these terms and conditions without notifying Customer or obtaining Customer’s consent. Customer may not transfer, sub-contract or otherwise deal with Customer’s rights and/or obligations under these terms and conditions.
12.3. Governing law. This Agreement will be governed exclusively by and construed in accordance with the laws of the Republic of Estonia.
12.4. Interpretation rules. A person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality). A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. These Terms and the Contract are made only in the English language.
This agreement shall be binding upon the parties hereto and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party’s personal representatives, successors and permitted assigns.
A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision. A reference to writing or written includes fax and email.
Any obligation on a party not to do something includes an obligation not to allow that thing to be done. A reference to this agreement or to any other agreement or document referred to in this agreement is a reference of this agreement or such other agreement or document as varied or novated (in each case, other than in breach of the provisions of this agreement) from time to time. “Applicable Laws” – all applicable laws, statutes, regulations from time to time in force.
12.5. Waiver. A waiver of any right or remedy under this agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.
12.6. Rights and remedies. The rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
12.7. Conflict. If there is an inconsistency between any of the provisions of these Terms and the provisions of the Schedules thereto (if concluded), the provisions of these Terms shall prevail.
12.8. No partnership or agency. Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
12.9. Third party rights. This agreement does not give rise to any third party rights. The rights of the parties to rescind or vary this agreement are not subject to the consent of any other person.
12.10. Notices. Any notice or other communication given to a party under or in connection with this agreement shall be in writing and shall be:
(a) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
(b) sent by fax to its main fax number or sent by email to the address known to each party respectively.
Any notice or communication shall be deemed to have been received:
(a) if delivered by hand, on signature of a delivery receipt;
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; and
(c) if sent by fax or email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. Business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
This clause does not apply to the service of any proceedings or any documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
“Business Day” – a day, other than a Saturday, Sunday or public holiday in Estonia, when banks in Tallinn are open for business.
“Business Hours” – the period from 9.00 am to 5.00 pm on any Business Day (time zone is UTC+2:00).
12.11. Counterparts
(a) This agreement may be executed in any number of counterparts, each of which when executed shall constitute a duplicate original, but all the counterparts shall together constitute one agreement.
(b) Transmission of an executed counterpart of this agreement (but for the avoidance of doubt not just a signature page) by (a) fax or (b) email (in PDF, JPEG or other agreed format) shall take effect as delivery of an executed counterpart of this agreement. If either method of delivery is adopted, without prejudice to the validity of the agreement thus made, each party shall provide the other with the original of such counterpart as soon as reasonably possible thereafter.
12.12. Dispute resolution. The Parties shall strive to settle any conflict which may arise through dialogue, mutual discussions and negotiations. In case of any conflicting situation, the Parties shall inform one another about the matter of conflict in a timely manner. The Party, which was informed about contradictory circumstances strives to settle the issue on the good faith principles. To resolve the matter the Parties may engage the neutral certified mediator from agreed independent local or global mediation body. If it is impossible to reach an agreement, all disputes and disagreements that may arise during the execution of this Agreement shall be referred to the Harju County Court, where they shall be considered in accordance with the applicable legislation of the Republic of Estonia.